A business within a business​

Helping the team or department perform

Departmental poor performance

If you have four batteries in a set and one of them is a dud, that dud will rapidly drain the other three, regardless of how well charged they are. It’s a useful analogy because I see this all the time in legal organisations, whose overall performance is being dragged down by a particular practice area or support function.

Much of my work is focused on the challenged ‘business within a business’, and working to transform it from a drain to a supercharger, contributing to the bottom line rather than compromising it. It’s not just about determining the cause and designing a remedial plan – it is about delivering all the requisite project and change management resources too. I take ownership of the entire problem, injecting energy and momentum into a situation where too often the overwhelming enormity of the task reinforces the status quo.

The thing is, it’s tough to find the time and mental space to address these issues. Even if you have a clear take on cause and effect, the ‘what happens next’ bit invariably involves an assessment of people, process and technology – which is not just hungry on time, but demanding of a certain skillset, with a degree of independence and objectivity.

“As a rapidly growing firm, with an alternative model, we needed to work with an independent sector specialist to help optimise a specific department, due to our rate of growth. After an efficient review, and investing time with our people, Alex was able to identify (and oversee the implementation of) a specific piece of technology which enabled the existing staff to process work much more efficiently, and continues to aid the department through further growth phases.”
Nas Patel
Finance Director

All work is grounded in this style:


Quick to get to the understanding of what you want or need to achieve, and clear on the most effective way of getting you to the desired state for your firm and your people.


Doing things in the right order. It’s so tempting to look at solutions before you understand what you really need, but having someone who can plan and manage projects will set you up for success, not failure.


Grounded in reality, focused on things that can be tackled and that will make a significant difference. Change and improvement can't be something at the end of a three-year rainbow – you need to feel the positive impacts early and start taking small steps now.

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