A business within a business
Helping the team or department perform
Departmental poor performance
If you have four batteries in a set and one of them is a dud, that dud will rapidly drain the other three, regardless of how well charged they are. It’s a useful analogy because I see this all the time in legal organisations, whose overall performance is being dragged down by a particular practice area or support function.
Much of my work is focused on the challenged ‘business within a business’, and working to transform it from a drain to a supercharger, contributing to the bottom line rather than compromising it. It’s not just about determining the cause and designing a remedial plan – it is about delivering all the requisite project and change management resources too. I take ownership of the entire problem, injecting energy and momentum into a situation where too often the overwhelming enormity of the task reinforces the status quo.
The thing is, it’s tough to find the time and mental space to address these issues. Even if you have a clear take on cause and effect, the ‘what happens next’ bit invariably involves an assessment of people, process and technology – which is not just hungry on time, but demanding of a certain skillset, with a degree of independence and objectivity.