Unlocking barriers to profitable growth

Enabling a specialist or niche practice to reach the next level

The progressive firm

When I am called in, it’s not always a distress purchase where we’re fixing something that is broken. Just as often things are ticking along okay, are good even – but there are ambitious, progressive firms who want more.

There are three typical catalysts for our engagement;

  • Committing to modernisation and technology optimisation
  • Thinking about expanding offices or work types
  • Adopting a new strategy and targets

My role is simply to help design and make a success of your plans. Sometimes it’s about reviewing departments from a people, process and technology perspective with the aim of identifying and then making incremental gains. In other words working out how to take you from good to great.

Sometimes it’s a longer engagement where I need to bring in more resource and expertise to fix more complex business and operational challenges. It could be a complete system refresh, some significant process reengineering or major operational change – agile, paper-lite, a switch of Practice Management System (PMS) or a move into case or document management.

Whatever it is, I always take ownership, to remove the burden from time-pressured leadership. So I ask, assess, plan; develop strategies, roadmaps drive procurement and oversee implementations; providing the resource and expertise required to move a firm forward successfully.

It’s why clients invite me in, to pick up that load and ensure plans and actions are predicated on what is optimal for the firm, not what suits certain people best.

“We wanted to look at a CMS / DMS selection project, but knew we needed some independent advice to help us with this project. Not only was Alex able to liaise well with our people, and understand our requirements, but the additional resource and expertise have been instrumental in project progress, and success. We now see him as a long-term partner / advisor to the firm.”
Simon Leighton
Managing Partner

Our work is grounded in the Chatham style:​


We start with a diligent discovery process built around people interviews and reviews of systems and procedures, building up the feedback and the data points that allow us to get to the real root of the problem quickly.


We put forward a plan to fix things. A sensible, achievable plan that does things in the right order. Critical to this stage is mapping requirements – if the previous set-up was failing, what do we need to do differently this time to get the results we’re after? And don’t equate this to just swapping in different systems – it’s not what you’ve got but how you use it.


We manage and drive the whole change program like a virtual or interim COO / CIO, taking that burden off the firm’s executive and leaving you not with ‘findings to implement’ but the problem and solution sorted. We take our plan and we own it end-to-end. We get things done.

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